- About M-SPEED
M-SPEED is a technology services company. It provides a system to connect individual drivers, vehicle operators or service providers with Users. M-SPEED does not provide transportation services, nor act as a transportation carrier or provider, courier, postal services provider, delivery services provider, food and beverage supplier or operator, taxi or private hire operator, nor act as an agent for any such person or entity. All Transportation Services are provided directly to You by the Transportation Provider, who is an independent, third party contractor, carrying out business on his/her own account, not under the employment of any Tech MS Viet Nam Joint Stock Company.
- Definitions and Interpretation
Account means the registered account You obtain to access the System as a User;
Affiliate means, in relation to a party, any entity that controls, is under the control of, or is under common control with, that party, where control means the direct or indirect ownership of more than 50 per cent of the voting capital or similar right of ownership of that party or the legal power to direct or cause the direction of the general management and policies of that party, whether through the ownership of voting capital, by contract or otherwise, and controls and controlled shall be interpreted accordingly;
Driver Application means the electronic application supplied by TECH MS VIET NAM JSC. for Transportation Providers to connect with Users;
M-SPEED Credits means the credits that You may be entitled to use via the User Application;
Group Companies means a person and its Affiliates (and Group Company will be construed accordingly);
Mobile Device is the smartphone, tablet or other mobile device owned or controlled by You which You use to connect to the User Application;
Policies means any policies, guidelines or directions applicable to Users, as notified to You by M-SPEED from time to time, and as may be updated by M-SPEED from time to time;
Specific Terms means the supplementary or alternative terms which may apply to certain specific parts of the System and/or Transportation Services, as may be notified to You from time to time;
System means the system provided by TECH MS VIET NAM JSC. to connect Transportation Providers with Users, including the Driver Application, the User Application and related software, websites, platforms, payment services and other support systems and services, including the Websites. For the avoidance of doubt, the System provided by TECH MS VIET NAM JSC. does not include the Transportation Services themselves, as these are provided by Transportation Providers directly to You;
Territory means the territory in which You use the Transportation Services;
Transportation Provider means the independent third party service provider who offers Transportation Services having been connected to You via the System;
Transportation Services means the transportation services provided by Transportation Providers when they are connected to You via the System, which may, depending on Your Territory, include point-to-point delivery of goods, transportation services, food delivery services, personal shopping services, and other services available from Transportation Providers via the System from time to time;
User means a registered end user of the User Application;
User Application means the electronic application supplied by TECH MS VIET NAM JSC. for Users to connect with Transportation Providers;
User Fees is defined in clause 8.2;
Vehicle means the vehicle used by a Transportation Provider for the purpose of providing Transportation Services; and
Websites means any websites operated by TECH MS VIET NAM JSC. from time to time.
- Your responsibilities
Your commitments to M-SPEED
4.1 You confirm that:
4.1.3 You will comply at all times with all Applicable Laws and the Policies, and will notify M-SPEED if You are in breach of any Applicable Laws or the Policies;
4.1.4 You will only use the System for lawful purposes and only for the purposes for which it is intended to be used;
4.1.5 You shall ensure that any documents and information provided by You (or on Your behalf) to M-SPEED or otherwise via the System are at all times accurate, current, complete and not misleading;
4.1.6 You shall only use an internet access point and data account which You are authorised to use;
4.1.7 You shall not engage in any fraudulent, deceptive or misleading conduct; and
4.1.8 You shall not impair or circumvent the proper operation of the network which the System operates on.
Your interactions with Transportation Providers and other Users
4.2 Your order for Transportation Services from Transportation Providers creates a direct relationship between You and the Transportation Provider, to which M-SPEED is not a party. To the maximum extent permitted by Applicable Law, M-SPEED is not responsible or liable for the acts or omissions of a Transportation Provider in relation to You. You have the sole responsibility for any obligations or liabilities to Transportation Providers or any other third parties that arise from Your use of the Transportation Services.
4.3 You agree:
4.3.1 to treat Transportation Providers and other Users with respect, in compliance with the Policies, and not to engage in any unlawful, threatening or harassing behaviour or activities whilst using the Transportation Services or the System;
4.3.2 not to cause any damage to third party property; and
4.3.3 not to contact Transportation Providers for purposes other than to receive and use the Transportation Services.
4.5 For the avoidance of doubt, M-SPEED does not endorse any third party providers (including the Transportation Providers), applications or websites that are available or to which You are connected through the System, and in no event shall M-SPEED, its licensors or any of its Affiliates be responsible for any content, products, services or other materials on or available from such third party providers. Any Transportation Provider ratings are intended to be indicative of ratings provided by other Users but do not constitute an endorsement (or otherwise) by M-SPEED of that Transportation Provider.
4.6 Although the Transportation Provider is solely responsible for the Transportation Services, if You have a complaint about the Transportation Services You have received, M-SPEED has the right to deal with any such complaints through M-SPEED’s complaints handling process. You agree to cooperate fully with such process and to submit any complaint You may have via the User Application. M-SPEED also reserves the right to redirect Your complaint to the relevant Transportation Provider and may choose, but is not obliged, to facilitate discussions with the Transportation Provider. M-SPEED’s complaints handling process shall not exclude any rights or remedies that cannot be excluded or limited under Applicable Law.
4.7 If M-SPEED receives a complaint from a Transportation Provider or another person about You, M-SPEED has the right to redirect the complaint to You or deal with such complaint via its complaints handling process. Again, You agree to cooperate fully with such process.
- Your Account
5.1 In order to access the System as a User, You must register for and maintain an Account as a user of the User Application.
5.2 You are responsible for all activities conducted on Your Account. You:
5.2.1 must only have one Account;
5.2.2 must keep Your Account information (including Your login details and payment details) confidential and secure;
5.2.3 must not provide any other person with access to Your Account, including to transfer the Account or information from Your Account to any other person;
5.2.4 must promptly notify M-SPEED if You suspect any unauthorised access to or use of Your Account; and
5.2.5 must not, if You are also a Transportation Provider, use Your Account to make an order as a User that You will accept as a Transportation Provider, or otherwise collaborate with other Transportation Providers or Users in any similar scheme.
5.3 M-SPEED reserves the right to block or deny access to Your Account, and/or block features available in the User Application, without prejudice to its other rights and remedies:
5.3.2 during an investigation;
5.3.3 if You owe any money to M-SPEED or its Group Companies;
5.3.5 at any other time in M-SPEED’s reasonable discretion.
- Your use of the System
Rights granted and reserved
6.3 In using the System, You shall not:
6.3.1 license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the System in any way;
6.3.2 modify or make derivative works based on the System, or reverse engineer or access the underlying software for any reason;
6.3.3 use the System to build a competitive product or service, build a product using similar ideas, features, functions or graphics as the System, copy any ideas, features, functions or graphics of the System, or launch an automated program or script which may make multiple server requests per second, or which unduly burdens or hinders the operation and/or performance of the System, or attempt to gain unauthorised access to the System or related systems or networks;
6.3.4 use any application or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure, presentation or content of the System;
6.3.5 post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights, or remove any copyright, trademark or other proprietary rights notices contained in the System;
6.3.6 send or store any material for unlawful or fraudulent purposes;
6.3.7 send spam or other unsolicited messages, or otherwise cause nuisance, annoyance, inconvenience or make fake bookings;
6.3.8 send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material;
6.3.9 send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
6.3.10 interfere with or disrupt the integrity or performance of the System or the data contained therein;
6.3.11 impersonate any person or entity or otherwise misrepresent Your affiliation with a person or entity;
6.3.12 deliberately misrepresent Your location; or
6.3.13 damage M-SPEED’s or any of its Group Companies’ reputation in any way.
Restrictions on Your use of Transportation Services
6.4 You shall not use Transportation Services to:
6.4.1 commit a crime or do anything contrary to Applicable Law; or
6.4.2 harm or injure another person or infringe another person’s rights.
6.5 Where the Transportation Services involve a Transportation Provider transporting, obtaining or purchasing items on Your behalf, You agree and grant to the Transportation Provider the full power and authority necessary for the Transportation Provider to do so.
6.6 Transportation Providers are required to agree that they will be careful and provide the Transportation Services safely. However, You are ultimately responsible for Your own safety in Your use of the Transportation Services, and You shall take all necessary precautions.
- Your Mobile Device
7.1 Your access to the User Application will be through a Mobile Device. It is Your responsibility to check and ensure that You download the correct software (including the latest version of the User Application) for Your Mobile Device. M-SPEED is not liable if You do not have a compatible device or if You do not have the latest version of the software (including the latest version of the User Application) for Your Mobile Device.
7.2 If a Mobile Device is lost, stolen, broken and/or no longer in Your possession, and this exposes Your Account information to someone else or otherwise affects M-SPEED’s legal rights and/or remedies, You must immediately notify M-SPEED and follow the procedures notified by M-SPEED.
7.3 You are solely responsible for having in place an appropriate internet and mobile plan and for any fees charged by Your telecommunications service provider, such as telephone, SMS and internet data fees. You acknowledge that Your use of the System may consume large amounts of data and that You will be solely responsible for such usage and the associated fees.
- Financial terms
8.1 The download and/or use of the User Application is provided for You to use the System and is provided on a royalty-free basis.
8.2 Transportation Providers are entitled to charge You a fee for the Transportation Services, which may include:
8.2.1 a fee for each instance of Transportation Services;
8.2.2 any tolls, road-usage charges, parking charges, and building or area entrance charges necessarily incurred by the Transportation Provider when You or the goods are on-board the Vehicle during (but not before or after) such provision of Transportation Services (without mark-up);
8.2.3 any applicable cancellation charges; and
8.2.4 any applicable taxes calculated in accordance with Applicable Law (together, the User Fees). The fee for each instance of Transportation Services, any cancellation charges and/or taxes (as applicable) will be calculated via the User Application and all other charges will be manually entered by the Transportation Provider into the Driver Application (without mark-up) and are payable by You via the User Application or otherwise in accordance with the Policies. You have the right to agree with the Transportation Provider on a different fee for provision of the Transportation Services, such agreed fare to be applied only after notification to M-SPEED and reflected as the fee for Transportation Services in the Driver Application.
8.3 The fee component of User Fees may increase based on demand and other factors in Your location. M-SPEED will always endeavour to inform You about any such increase via the User Application and it is Your responsibility to review the User Fees (or the basis on which they will be calculated) carefully before electing to purchase Transportation Services. You will be deemed to be aware of, and You accept responsibility for, all User Fees incurred under Your Account.
8.4 M-SPEED may update the basis on which User Fees are calculated via the System at any time in its absolute discretion. Any User Fees on or after the date on which the update takes effect shall be subject to the updated calculation.
8.5 The User Application may provide You with an option to cancel certain Transportation Services before such Transportation Services commence. If You choose to do so, You may be required to pay a cancellation charge.
8.6 When using Transportation Services, You must make Yourself available at the relevant location by the relevant time specified via the User Application. If You fail to do so, the Transportation Provider is entitled to cancel the Transportation Services and You may be charged a cancellation charge.
8.8 In order to promote usage of the System, M-SPEED may from time to time, in its sole discretion, offer promotions based on You meeting specified criteria and complying with specified conditions. You may choose whether or not to participate in the promotion. If You do decide to participate, Your right to benefit from the relevant promotions is conditional on You meeting all of the specified criteria and complying with all of the specified conditions, to M-SPEED’s reasonable satisfaction. If You do not do so, You will not be entitled to the benefits of the relevant promotions. You agree that You will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions cannot be exchanged for cash and may expire on a certain date, even before You use them.
8.9 You must pay the User Fees using the payment methods offered via the User Application from time to time, including (where applicable) by cash, credit or debit card or by using M-SPEED Credits.
8.10 Where You choose to pay the User Fees via the User Application, You grant to M-SPEED the full power and authority to debit the relevant amount of User Fees using Your registered payment method and remit the money on Your behalf to the Transportation Provider, after deduction (where applicable) of the relevant amounts by M-SPEED in accordance with its arrangements with the Transportation Providers.
8.11 All payments must be in the local currency in the Territory.
8.12 If M-SPEED Credits are available in Your Territory, Your use of M-SPEED Credits may be subject to Specific Terms. Please check these carefully before using M-SPEED Credits. M-SPEED may at its absolute discretion reject Your request to purchase M-SPEED Credits for any reason. For the avoidance of doubt, M-SPEED Credits are not redeemable for cash, are not refundable under any circumstances and cannot be resold or exchanged for value.
8.14 You agree to do everything necessary and required by Applicable Law to enable, assist and/or defend M-SPEED to claim or verify any applicable input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the System and/or the Transportation Services.
- Indemnities and liability
9.1 You shall defend, indemnify and hold harmless M-SPEED, its licensors and each such party’s Affiliates and their respective officers, directors, members, employees and agents from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with:
9.1.2 Your use of the System and/or the Transportation Services, including:
(a) any claim by You or a person acting on Your behalf that any M-SPEED Group Company, rather than a Transportation Provider, is the provider of the Transportation Services;
(b) any third party claims (including claims by any Transportation Providers) arising from Your use of the System and/or the Transportation Services; and
(c) in respect of any items that You purchase, obtain and/or transport using the Transportation Services.
Basis on which the System is provided
9.3 Without limitation to clause 9.2, M-SPEED makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the System, or that the System will be uninterrupted or error-free, or will operate in combination with any other hardware, software, system or data, or that any data will be accurate or reliable.
9.4 M-SPEED does not provide and is not responsible for providing or ensuring the provision of the Transportation Services. M-SPEED does not guarantee the quality, suitability, safety or ability of the Transportation Providers or any other third party providers.
9.5 The System may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by You or the Transportation Provider being faulty, not connected, out of range, switched off or not functioning. M-SPEED is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
9.6 Timelines specified for Transportation Services are, unless expressly agreed otherwise by M-SPEED in writing, indicative. Neither M-SPEED nor the Transportation Providers make any warranty, representation or undertaking that specified timelines will be met.
Exclusions and limitations of liability
9.8 To the maximum extent permitted by Applicable Law, M-SPEED shall not be liable for:
9.8.1 indirect, incidental, special, exemplary, punitive or consequential damages;
9.8.2 loss of use, lost profits, lost data, lost business, lost goodwill, lost contracts or lost opportunity; and
9.8.3 personal injury or property damage, arising from, related to or otherwise in connection with the System or the Transportation Services, whether in contract, tort, breach of statutory duty or otherwise.
- Term and termination
10.2.1 at any time for any reason by giving notice to You; and
10.4.1 promptly (and in any event within three days), pay any money owed to M-SPEED (which shall become immediately due and payable on termination or expiry), including any outstanding payments in connection with Transportation Services ordered by You prior to termination or expiry; and
10.4.2 immediately delete and fully remove the User Application from Your Mobile Device.
13.1 M-SPEED shall not be liable for delay or failure in performance resulting from causes beyond M-SPEED’s reasonable control.
13.2 You shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of M-SPEED or any of its Affiliates.
13.9 M-SPEED may give notice to You by means of a general notice published on the User Application or the Website or to Your email address set out in Your Account. You must give notice to M-SPEED by email to email@example.com.
SPECIFIC TERMS FOR THE USE OF S-FOOD
- Additional definitions
F&B Items means the food and/or drinks a User can purchase from the S-FOOD Merchant via S-FOOD;
S-FOOD means the Transportation Service provided by a Transportation Provider, which allows a User to order F&B Items from menus of S-FOOD Merchants listed in the User Application, which will be delivered by the Transportation Provider; and
S-FOOD Merchant is the restaurant, eatery, store, café, bar, cart, stall or other merchant who provides the F&B Items ordered by a User via the User Application.
- Additional terms for S-FOOD
2.1 M-SPEED does not guarantee that S-FOOD will be available in Your Territory.
2.2 You may only order F&B Items from the available menu of each S-FOOD Merchant on the User Application. Neither M-SPEED nor S-FOOD Merchants guarantee the availability of specific F&B Items. Menus are subject to change with or without notice.
2.3 Your order is subject to acceptance by the S-FOOD Merchant and this will be notified to You via email or otherwise via the User Application. The S-FOOD Merchant can accept or reject Your order at its sole discretion.
2.4 S-FOOD orders are non-cancellable from the time that You receive an email or notification via the User Application confirming acceptance of Your order.
2.5 You shall not order alcoholic beverages via S-FOOD unless You are legally entitled to do so by Applicable Law. By ordering alcoholic beverages, You agree to show Your proof of identity to be verified by the Transportation Provider when delivering Your order in Your designated delivery destination.
2.6 Images and descriptions of F&B Items are for illustrative purposes only and may not be representative of the final F&B Items You receive.
2.7 S-FOOD Merchants may use nuts or other allergens in the preparation of the F&B Items. It is also possible that nuts or other allergens could be introduced during transportation of the F&B Items. You should not assume that F&B Items are free from nuts or other allergens.
2.8 You must only purchase F&B Items for Your own personal consumption or at the request of the person You designate as the recipient of the F&B Items and You must not place orders with an objective of causing harm or inconvenience to the S-FOOD Merchant or Your designated order recipient.
2.9 You agree and understand that by using S-FOOD, You authorise the Transportation Provider to purchase, collect, and/or deliver the F&B Items from the S-FOOD Merchant for and on Your behalf and any amounts payable for the F&B Items will be in addition to the User Fees payable by You to the Transportation Provider. The Transportation Provider and/or the S-FOOD Merchant is entitled to contact You to obtain Your confirmation or clarification regarding Your order of F&B Items (including in the case of unavailability of one of Your orders or clarifying the address and the recipient of the order delivery). You must make Yourself available via the contact details provided in order to deal with the confirmation or clarification request.
2.11 You agree and understand that the price of the F&B Items displayed on the User Application is merely an estimation and may change from time to time. You agree to pay the price of the F&B Items as reflected in the receipt or purchase bill issued by the S-FOOD Merchant, as produced by the Transportation Provider upon delivery of the F&B Items at Your designated delivery location. If there is a significant difference between the price of the F&B Items as listed on the User Application, please let us know by submitting a complaint via the User Application.
- the condition of F&B Items;
- the quality of F&B Items; or
- the difference of price between the one shown on the S-FOOD service in the User Application and the one charged by the S-FOOD Merchant where You order the F&B Items.
SPECIFIC TERMS AND CONDITIONS FOR THE USE OF S-SEND
- Additional definitions
Goods means the goods or other items sent or to be sent by a User to a third party recipient by using S-SEND; and
S-SEND means the Transportation Service provided by a Transportation Provider, to transport Goods in a Vehicle from a pick-up location designated by the User to a third party recipient at a destination location designated by the User.
- Additional terms for S-SEND
2.1 M-SPEED does not guarantee that S-SEND will be available in Your Territory.
2.2 Where the Territory is Vietnam, Transportation Services provided using S-SEND shall expressly exclude instant courier services under the Law on Post or any other postal regulations as may be issued by the Ministry of Information and Communications from time to time.
2.3 You must provide complete and accurate information regarding the Goods to be delivered (e.g. name of goods, weight of goods, type of goods, and other details) via the User Application.
2.4 M-SPEED does not provide any boxes, cardboard or other packaging as part of the S-SEND service. You are responsible for packing the Goods to be delivered according to the characteristics of those Goods. Special packaging is advised for fragile or non-durable Goods such as cakes, ice cream, food, fruits and fresh flowers. M-SPEED is not liable for any damages or changes of form that occur during delivery.
- Money (cash, coins, foreign currencies and other bearer negotiable instruments);
- Narcotics, marijuana, morphine, and other addictive products;
- Pornography in any form;
- Living animals and plants;
- Food, drinks, or food or drink ingredients that require a cooler or a controlled environment;
- Items with a pungent odour, such as durians;
- Explosives and other inflammable substances and goods, firearms, weaponry, and their parts;
- Hazardous or toxic substances;
- Gambling devices or lottery tickets;
- Any controlled goods, or goods prohibited for import, export, or circulation under Applicable Law.
- Artworks, including works that are made and created using skills, sense or creative talents to be sold, displayed, or collected. Including goods (and their parts) such as paintings, pictures, vases, tapestries;
- Movies, photographed pictures, including photograph negatives, photograph chromes, photograph slides;
- Commodities that are naturally susceptible to damage, or of highly variable market value, or difficult to confirm;
- Antiques or other commodities displaying styles or modes of past era where their history, age or rarity contributes to their value, including furniture, tableware, glasses, and collectibles such as coins and stamps;
- Glassware in the form of jewelry, including costume jewelry, watches and their parts, gemstones or industrial diamond stones (precious or semi-precious) and jewelry made of precious metals;
- Animal fur, including clothing or other items comprising animal fur;
- Precious metals, including gold or silver bars or powder, sediment or platinum (except as an integral part of an electronic machine);
- Prepaid phone cards;
- Stamps, excise for liquor, duty stamps.
- Certificates of title;
- Passports and identification cards;
- Bank certificates, deposits, securities (including but not limited to shares, bonds, other documents or Goods that M-SPEED defines as a Valuable Document in its discretion).
2.7 If You intend for the Goods to be delivered to a specific person, You must specify the intended recipient on the Goods. Notwithstanding, You agree that the Transportation Provider may leave the Goods with any person present at Your designated destination location or otherwise handle the Goods as required by Applicable Law, if Your intended recipient is not present at such location at the time of delivery.
2.9 You shall not use the S-SEND service to:
- transport, obtain and/or purchase items prohibited by Applicable Law, items that require a licence or permit from an authority in order to be transported, stolen or misappropriated items, or items that are harmful (including items containing hazardous or toxic materials, drugs or illegal substances);
- transport, obtain and/or purchase any of the Goods listed in clause 2.6 of these Specific Terms;
- transport, obtain and/or purchase pets or any other animals;
- transport items from or to prisons;
- transport items that do not safely fit within the Vehicle or that may damage such Vehicle or create an unsafe condition (and, in any event, to transport items with dimensions of more than 70cm (length), 50cm (width), 50 cm (height) or items weighing more than 20kg); or
- transport, obtain and/or purchase valuable items, including valuable documents (e.g. land certificates, licences or important agreements), or items valued above VND 2,000,000 (whether individually or in aggregate) or items where non-delivery, late delivery or damage during delivery could expose You, the recipient or another person to damage, injury or other liability (such as medical products, medical devices or organs for transplant).
2.10 If the Goods have been packed, the Transportation Provider may ask You to open and show the inside of a package to ensure that the contents are as You have represented, and You agree to cooperate with such requests.
2.11 Upon Your submission of an order for S-SEND services, the estimated time for the Transportation Provider to: (a) pick up the Goods from the designated pick-up location; and (b) deliver the Goods to the designated destination location, will be shown on the User Application.
2.12 If You have a complaint regarding S-SEND, including in respect of any loss or damage of the Goods during the provision of the Transportation Service, please submit a complaint via the User Application. In relation to damaged Goods, You must preserve the damaged Goods or, if the Goods are perishable items, take photographs and other reasonable evidence of the damaged Goods. M-SPEED will investigate Your complaint and endeavour to resolve Your complaint within 60 days from Your submission of the same.
SPECIFIC TERMS AND CONDITIONS FOR THE USE OF S-BIKE
- GENERAL TERMS
S-BIKE is the Transportation Service provided by the Transportation Provider using a two-wheel motorised Vehicle (motorcycle) to transport a User from a pick-up location to a destination location designated by the User.
- TERMS OF SERVICE
2.1 M-SPEED does not guarantee that S-BIKE will be available in Your Territory.
2.2 S-BIKE is not intended for use in transporting goods or other items. If You wish to transport goods or other items, You are encouraged to use S-SEND or another applicable service.
2.4 You must wear a suitable helmet provided by the Transportation Provider during the trip using the S-BIKE service. If no helmet is available, You should cancel Your order and notify M-SPEED.
2.5 You must not interfere with the Transportation Provider’s ability to operate the Vehicle safely.
2.6 You undertake that there will only be one passenger for every Transportation Provider. The Transportation Provider is entitled to decline or cancel Your order if the Transportation Provider finds that there are additional passengers.
2.7 If You allow a person other than Yourself to use a S-BIKE service requested by You via the User Application (whether or not accompanied by You), You shall be responsible for the safety of such person.
2.8 Vehicle descriptions are indicative only. To the maximum extent permitted by Applicable Law, M-SPEED does not guarantee that the Vehicle will match its description.
2.9 Pick-up and drop-off locations are approximate. The Transportation Provider may elect to pick You up or drop You off at an alternative location nearby where the Transportation Provider reasonably determines that it is dangerous or it is prohibited by Applicable Law to pick You up or drop You off at the original location.